Overseas shipping, next day, 2 day and heavy items such as tanks, substrates, and rock always varies on location and weight. Please contact us prior to paying. Some items are not available for overseas shipping depending on weight, shipping method, and restrictions, which is determined by jbjchillers.com . Free ground shipping is @ the discretion of us and applies only to continental U.S when we offer it.Some products are such as aquariums, CO2 tanks and other heavy items are drop shipped directly from the manufacturer and may be delayed or shipped at a different time than other aquatic items. Once any item is paid for it cannot be stopped.If paying by M.O. please place some barrier between the envelope and money order with a printout of your order.Insurance claims must be taken up with the issuing authority. (USPS or UPS etc)A 25%-45% non- refundable fee on any orders already shipped. No refund can be given on special ordered products.Returns are @ the option of our staff and Customer must pay for insurance and delivery confirmation back to us. Some items cannot be returned as these are directly shipped from one of our partners or special order. All Returns are subject to a 30% restocking fee and must be in new, unopened packing. Shipping is not refundable and any shipping cost we pay will not be refunded from the total.$45 fee on all returned checks which may be sent to a collection agency.Every account insured against unauthorized transactions up to $100,000 if using paypal through paypal services. We do not charge your credit card but paypal a 3rd party owned by ebay does all of the creditcard verification process. They are our payment gateway who processes all credit card transactions. They then in turn fwd the $ to our account. By agreeing to the terms you agree that you understand this.All items that are considered as over-sized will incur additional shipping costs, which may not be reflected at the time of checkout.Some of our products are drop shipped directly from the manufacturer or one of our distributors. This allows us to offer many more products in various sizes, styles, etc. than we would have room for. It also allows for faster fulfillment and shipping of your orders. With drop shipping, we are able to reduce overhead and pass the savings on to you, our customer, by keeping some of the best prices out there on all the products you want! Any item not in stock will be followed up with an email. Usually we will give you 7 days to respond. If no response is given we will refund the $ you paid via paypal or M.O or checkAll orders are a request of product, goods, or services and Payment may be refunded or denied @ the discretion of JBJCHILLERS.comIn some instances, your order may be shipped from multiple locations and may not arrive all together, in the event that this occurs, we will try and provide tracking information via email. Please note that you will only be charged once for shipping, according to the shipping policy above.Orders cannot be canceled once they have been shipped. Refused orders are subject to an automatic 40% - 60% restocking fee plus return shipping charges. Any special order item may incur additional fees if you want these shipped @ a different time or if they are directly shipped from the manufacturer
- Product Returns and Price Matching
- Should you find it necessary to return a product to us, please contact us within 10 days of your original invoice date for a Return Authorization Number (RMA) prior to shipping the item back. Shipping and insurance fees are not refundable. Returned products must include all original boxes with original seal and paperwork to receive a refund or replacement. All returns must be properly packaged and insured to avoid damage as well in original new non used condition. Please mark the RMA number clearly on the shipping label and shipping box. Please do not mark on the product box. Refunds cannot be issued for improperly packaged returned items. All RMA's are valid for 10 days. Any items returned without a RMA number will be refused. We are unable to accept for return any product received after the expiration of the RMA. RMA's cannot be extended or re-issued. We reserve the right to refuse any item. The Mandatory Restocking fees will apply for all returns to cover box costs, packing materials, and man hours it takes to pack, inventory, and inspect these items. If the item was damaged and you are requesting a refund, the s/h fees that the carriers charges for that item (even for free shipped items) will be deducted. All " free items must be returned or you will also be charged for these items. Any Drop shipped or special order items are not allowed to be returned
To price match the items the request must be made prior to paying for your order. Please call or email us and we will let you know how you can do this on line as if you make a payment on-line many times we cannot refund the difference. We do not back date price matched items from orders. Price matching is @ a benefit not a right and is determined by the store. We will only price match in stock items by authorized dealers.
- Damaged Merchandise
- If your merchandise arrives damaged, please contact us within 24 hours of arrival. Many carriers have a time limit in which they must be contacted to file a claim.. All damage claims must be filed with the carrier. We will need pictures of the damage. Please save all boxes including packing boxes and material for inspection. Please do not discard the damaged item or the packing material. The carrier may choose to pick up the damaged item for inspection. In this event, the carrier will contact you within 7 to 10 business days after the claim has been filed.
- Defective Products
• When you purchase any product from us, you are entitled to its manufacturer's warranty against defective merchandise. Several of our major manufacturers' policies prohibit us from accepting returns and require that you contact them directly for assistance. These manufacturers will repair, return or replace them in accordance with their own policies.