⚠️ CRITICAL: Electrical parts sold on this site are compatible ONLY with JBJ chiller models manufactured in 2015 and newer. Customers are solely responsible for verifying compatibility with their specific unit before purchase.
The customer is responsible for determining compatibility with their chiller model before ordering.
We strongly recommend contacting JBJ Chillers or providing your unit's model number and manufacturing date before purchasing electrical components.
Once an order is placed and paid, compatibility claims cannot be used as grounds for return or refund.
No returns or refunds will be issued for electrical parts that do not fit due to model year incompatibility, even if the customer was not aware of the requirement at time of purchase.
Some products (including commercial chillers, aquariums, CO2 tanks, substrates, rock, and other manufacturer-direct items) are drop-shipped directly from manufacturers or authorized distributors. We do not stock these items.
Drop-shipped and special-order items cannot be returned.
Compatibility and fit are the customer's responsibility to verify before purchase.
Once paid, drop-shipped orders cannot be canceled or stopped.
Delivery times for drop-shipped items may vary significantly from stated estimates.
Free ground shipping is offered at our discretion and subject to availability on select orders.
Oversized items (aquariums, tanks, substrates, rock, heavy equipment) will incur additional shipping charges that may not be reflected at checkout. You will be notified before processing.
Multiple shipments: Orders may ship from multiple locations and may not arrive together. Tracking information will be provided via email when available.
You will only be charged once for shipping, regardless of the number of shipments.
International shipping is available but requires pre-approval and varies by:
Destination country
Item weight and dimensions
Shipping method (Next-day, 2-day, ground, or commercial freight)
Carrier restrictions and international regulations
REQUIRED: Contact us before paying to arrange international shipping. Some items cannot be shipped internationally due to weight, method, or regulatory restrictions determined by JBJ Chillers.
Transit times listed are estimates only. Actual delivery times may vary significantly based on carrier schedules, weather, and unforeseen delays.
We do not guarantee any arrival times. Delivery dates provided are estimates and are not binding.
Shipping processed Monday–Thursday (M–Th). Orders placed Friday–Sunday will begin processing Monday.
Commercial Chillers: Delivered via commercial freight with extended scheduling. Commercial chiller orders take longer due to freight line scheduling and truck availability. Delivery times for commercial chillers are significantly longer than standard ground shipping estimates.
Payment by Money Order: Place a barrier (printout of your order) between the envelope and the money order to protect against loss.
Once paid, orders cannot be stopped. Ensure all details are correct before submitting payment.
Insurance claims must be taken up by the buyer. You are responsible for filing all claims with the carrier (USPS, UPS, FedEx, commercial freight line, etc.). We do not file insurance claims on your behalf.
All returns must be approved and require the following:
Contact us within 10 days of your original invoice date to obtain a Return Authorization Number (RMA).
RMAs are valid for 10 days only. All items must be shipped within this window.
RMAs cannot be extended or re-issued. Items received after RMA expiration will be refused.
Mark the RMA number clearly on the shipping label and box — NOT on the product box.
Required with all returns:
✓ Valid RMA number (no returns accepted without RMA)
✓ Clear pictures of the item (multiple angles, showing condition and any defects)
✓ Serial number of the product (if the product has one)
✓ Reason for return (detailed explanation of issue or reason)
✓ Original packaging (items must be in original boxes with seals and paperwork intact)
The following items cannot be returned under any circumstances:
Drop-shipped items (including commercial chillers)
Special-order items
Any electrical parts (compatibility issues are customer responsibility)
Items that have been used, opened, or damaged
Returned products must meet ALL of the following requirements:
Original, unopened packaging — no used or opened items accepted.
All original boxes, seals, and paperwork included.
Properly packaged and insured to prevent damage during return shipping.
Defect-free condition — no signs of use or wear.
Refunds cannot be issued for improperly packaged items.
All returns are subject to a mandatory 30% restocking fee to cover:
Box and packing material costs
Labor for inspection, inventory, and re-packing
Additional deductions apply:
Shipping and insurance fees are NOT refundable, including free shipping offers.
Carrier shipping charges (S/H fees) will be deducted on top of the 30% restocking fee.
Any free items included with the order must be returned or you will be charged for them.
Refused orders (customer refuses delivery) incur an automatic 40%–60% restocking fee plus return shipping charges.
Price matching requests must be made before paying for your order.
We do not back-date price matched items from completed orders.
If you've already paid, price match differences cannot be refunded online.
Contact us via phone or email to arrange price matching before checkout.
PayPal Processing: PayPal (owned by eBay) acts as our payment gateway and processes all credit card verification. We do not charge your card directly; PayPal handles this process and forwards funds to our account. By agreeing to these terms, you acknowledge this process.
Checks: $45 fee applies to all returned checks, which may be sent to a collection agency.
Money Orders: Enclose order printout as protection against loss.
All orders are requests for product, goods, or services. Payment may be refunded or denied at the sole discretion of JBJ Chillers.
Orders cannot be canceled once shipped. Verify all details before submitting payment.
Unpaid or out-of-stock items will be followed up with an email. You have 7 days to respond. If no response is received, payment will be refunded via PayPal, money order, or check.
PayPal Account Protection: Every account is insured against unauthorized transactions up to $100,000 if using PayPal services.
Note: We do not charge your card; PayPal's verification process protects your transaction.
If merchandise arrives damaged:
Contact us within 24 hours of arrival. Carriers have strict time limits for filing claims.
Save ALL packaging, boxes, and packing materials — do not discard.
Provide pictures of the damage to us.
File the claim with the carrier (USPS, UPS, etc.), not with us. Insurance claims must be taken up by the buyer. You are responsible for filing all damage claims directly with the carrier.
The carrier may pick up the damaged item for inspection within 7–10 business days.
We do not file insurance claims on your behalf. Contact the carrier directly with your tracking information and damage photos.
All products purchased from us are covered by the manufacturer's warranty against defective merchandise.
Many major manufacturers require you to contact them directly for assistance; we cannot accept returns on their behalf.
Manufacturers will repair, return, or replace defective items according to their own policies.
We will provide manufacturer contact information upon request.
All commercial chillers are drop-shipped items delivered via commercial trucking lines.
Arrival times are not guaranteed and represent estimates only.
Commercial chillers cannot be returned.
Special-order items may incur additional fees if shipped at a different time or from the manufacturer.
Orders may ship from multiple locations and may not arrive simultaneously.
Tracking information will be provided via email when available.
Price matching is a benefit, not a right, and is determined at our discretion.
Requests must be made before paying for your order.
We will provide instructions on how to arrange price matching online or via phone/email.
We only price match in-stock items from authorized dealers.
Once an order is paid, price match differences cannot be refunded.
Coupons cannot be combined with:
Price-matched items
Other promotions (free items, free shipping, handling discounts)
By placing an order with JBJ Chillers, you:
Acknowledge that you are responsible for verifying product compatibility before purchase, especially for electrical parts (2015+ models only).
Understand that drop-shipped and special-order items cannot be returned.
Accept that shipping delays and delivery time variations are beyond our control.
Agree to the 30% restocking fee, shipping deductions, and return conditions outlined above.
Recognize that PayPal processes credit card transactions through their verification system.
Understand that once an order is paid, it cannot be canceled if already processed or shipped.
Questions? Contact us before placing your order to verify compatibility, arrange international shipping, or discuss price matching.
Aquarium Chillers Purchasing agreement.